[rt-users] Subject Tag Usage

[Kevin Falcone]

On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote:
>    Is this what you are referring to Kevin?
>    This is from the Global Autoreply template
>    "There is no need to reply to this message right now. Your ticket has been
>    assigned an ID of [{$rtname} #{$Ticket->id()}]."
>    I'm assuming you would want that to be something else?
>    Do you have a {$Ticket->Tag} or something like that?

This is the 4.0 version of the Autoreply template, which has the
relevant SubjectTag method in use that you can crib off

https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L218

>    On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
> 
>      On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
>      > I just want to be sure I'm understanding the use of "Subject Tag" for a queue.
>      > I can put whatever I want in this, and it'll change the tag in the subject line of
>      outgoing
>      > messages.
>      > By default rt puts the RT instance name [[1][2]rt.here.com #12345]
>      > If I put FOO in the subject tag for a queue, the tag would be [FOO #12345]
>      > If I change that tag to BAR, I have to put FOO in the regular expression in the Site
>      config to
>      > ensure it recognizes the old tag.
>      > Is there any other things I should be aware of? I've tested a bunch, but I just want to
>      make
>      > sure I'm not missing anything.
> 
>      This sounds like a good summary.
> 
>      If you've upgraded RT, ensure your templates are in sync with what we
>      ship in the current version, otherwise it won't pull the subject tag.
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