[rt-users] Subject Tag Usage

[Mike Johnson]

That's what I thought you were talking about.

Thank you very much.

Also, thank you very much for that link, it has other useful bits of info
too.

I appreciate all the help the folks from Best Practical provide on this
listserv. People don't say it enough, but you guys run a great company.

Mike.

On Tue, Aug 14, 2012 at 5:21 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote:
> >    Is this what you are referring to Kevin?
> >    This is from the Global Autoreply template
> >    "There is no need to reply to this message right now. Your ticket has
> been
> >    assigned an ID of [{$rtname} #{$Ticket->id()}]."
> >    I'm assuming you would want that to be something else?
> >    Do you have a {$Ticket->Tag} or something like that?
>
> This is the 4.0 version of the Autoreply template, which has the
> relevant SubjectTag method in use that you can crib off
>
> https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L218
>
> >    On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >
> >      On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
> >      > I just want to be sure I'm understanding the use of "Subject Tag"
> for a queue.
> >      > I can put whatever I want in this, and it'll change the tag in
> the subject line of
> >      outgoing
> >      > messages.
> >      > By default rt puts the RT instance name [[1][2]rt.here.com#12345]
> >      > If I put FOO in the subject tag for a queue, the tag would be
> [FOO #12345]
> >      > If I change that tag to BAR, I have to put FOO in the regular
> expression in the Site
> >      config to
> >      > ensure it recognizes the old tag.
> >      > Is there any other things I should be aware of? I've tested a
> bunch, but I just want to
> >      make
> >      > sure I'm not missing anything.
> >
> >      This sounds like a good summary.
> >
> >      If you've upgraded RT, ensure your templates are in sync with what
> we
> >      ship in the current version, otherwise it won't pull the subject
> tag.
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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