[rt-users] Gather multiple tickets in one message by rt-crontool

[Kevin Falcone]

On Mon, Aug 20, 2012 at 08:21:23PM +0200, Jack Zabolotnyi wrote:
>    I'd like to notify my customers if they have unanswered (by them) tickets. I do it via
>    rt-crontool and almost finished, but there is one little issue i'd like to fix: normally,
>    client will get one email for every ticket that match criteria, and I'd like to gather all
>    tickets (subjects with links) in one email and send only this one message to client.
> 
>    Is it possible to do?

Unfortunately, rt-crontool processes one ticket at a time, so batching
is hard without some interesting coding.

-kevin
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