[rt-users] Gather multiple tickets in one message by rt-crontool

[Jack Zabolotnyi]

yeah... well i was trying to gather processed tickets in external temp file
and post-process them in the same file where i call rt-crontool (and it
might actuall work), but later i decided to cancel this idea - too
complicated for my tasks)

On Wed, Aug 22, 2012 at 3:58 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Aug 20, 2012 at 08:21:23PM +0200, Jack Zabolotnyi wrote:
> >    I'd like to notify my customers if they have unanswered (by them)
> tickets. I do it via
> >    rt-crontool and almost finished, but there is one little issue i'd
> like to fix: normally,
> >    client will get one email for every ticket that match criteria, and
> I'd like to gather all
> >    tickets (subjects with links) in one email and send only this one
> message to client.
> >
> >    Is it possible to do?
>
> Unfortunately, rt-crontool processes one ticket at a time, so batching
> is hard without some interesting coding.
>
> -kevin
>



-- 
Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi at arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509  C70E 87C8 666E 7F2A B658
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