[rt-users] Ticket creation fails

Martin Wheldon martin.wheldon at greenhills-it.co.uk
Wed Dec 19 09:07:09 EST 2012

Hi Matthias,

I have experienced the same issue in the past and would recommend that 
you don't use fetchmail, but
invoke the mail gate directly from your MTA as described in the 
following link.




On 2012-12-19 14:21, Thomas Sibley wrote:
> On 12/19/2012 12:51 AM, Matthias Henze wrote:
>> I use RT 4.0.7. on Debian Squeeze installed from Debian packages (I 
>> will
>> not upgrade while there a no new Debian packages) and I use it with
>> fetchmail. A customer sent an message  to me for which no ticket was
>> created but the mail got flushed. I noticed this accidentally. This
>> leads me to the conclusion that I can't trust on RT creating tickets
>> from mails. The mail was sent by a recent Thunderbird on Windows XP.
>> If ticket creation fails for any reason mails should NOT be flushed.
> I suspect your problem with unsuccessful mail being flushed is
> fetchmail, not RT.  Are you delivering directly to rt-mailgate from
> fetchmail (using the mda option), or delivering to a real MTA like
> postfix which then queues and handles delivery to rt-mailgate?  The
> latter is unsafe, as documented in `man fetchmailrc`, and the former 
> is
> recommended.
>> Here are my logs:
>> Dec 19 09:35:15 server fetchmail[1498]: 1 message for support at
>> mail.mhc.loc (84732 octets).
>> ==> /var/log/syslog <==
>> Dec 19 09:35:15 server RT: DBD::Pg::st execute failed: FEHLER:
>> ungültige Byte-Sequenz für Kodierung »UTF8«: 0xc46e at
> This edge case is handled better by a branch in RT that should be in 
> the
> next release.
> --------
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