[rt-users] Parse email address from message
charlycr74 at yahoo.com.ar
charlycr74 at yahoo.com.ar
Thu Dec 20 15:07:17 EST 2012
Hi,
I'm using rt-mailgate to download emails and then create tickets with them.
On the first line of the message on the email I have the email address of the requestor, but by default when rt-mailgate creates the ticket, uses the FROM as requestor.
Is it possible to have a scrip On Create that parses the email address (which is always on the first line of the message) and set it as "Requestor"?
Thank you.
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