[rt-users] Parse email address from message

Darin Perusich darin at darins.net
Thu Dec 20 15:11:40 EST 2012

The command-by-mail plugin will do this for you.

On Thu, Dec 20, 2012 at 3:07 PM, charlycr74 at yahoo.com.ar <
charlycr74 at yahoo.com.ar> wrote:

> Hi,
> I'm using rt-mailgate to download emails and then create tickets with them.
> On the first line of the message on the email I have the email address of
> the requestor, but by default when rt-mailgate creates the ticket, uses the
> FROM as requestor.
> Is it possible to have a scrip On Create that parses the email address
> (which is always on the first line of the message) and set it as
> "Requestor"?
> Thank you.
> --------
> We're hiring! http://bestpractical.com/jobs
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