[rt-users] highlighting tickets with a reply

[Kevin Falcone]

On Mon, Feb 06, 2012 at 02:53:32PM +0000, Giuseppe Sollazzo wrote:
> 
> a colleague here has asked me a question I'm not totally sure about.
> 
> He asked: is there any way to highlight a ticket that has received a
> reply, in any way other than adding the "New" field?
> 
> What he'd like is roughly a highlighting background to the ticket in
> the list.
> 
> Has anyone done anything similar?

You can use the UpdateStatus column.  Changing the background would
require you to use a Callback with RT__Ticket's ColumnMap.

I believe there are several examples of the ColumnMap Callback on the
wiki for highlighting a ticket with high priority that you could work
from.

-kevin
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