[rt-users] rt-4.0.5 - How to populate a custom field using a web service?

[Jim Lesinski]

Thanks Kevin. I did in fact misinterpret the meaning of the field then as I
thought it meant to fill the drop down values from a web service. I didn't
realize it was referring to an iFrame.


On Mon, Feb 6, 2012 at 4:42 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Feb 06, 2012 at 11:32:47AM -0500, Jim Lesinski wrote:
> >    There seems to be a lot of confusion about what I am asking. I am
> sorry if I am not making
> >    myself clear. Please check out the attached image which shows exactly
> what I am looking at.
> >    Maybe I am interpreting it wrong, but the field Jeff describes is not
> the one I am asking
> >    about. I am referring to the field below it called "Include Page"
> which states:
> >
> >    "RT can include content from another web service when showing this
> custom field. Fill in this
> >    field with a URL. RT will replace __id__ and __CustomField__ with the
> record's id and the
> >    custom field's value, respectively. Some browsers may only load
> content from the same domain
> >    as your RT server."
> >    This seems to imply to me that the custom field can in fact include
> values from a web service.
> >    Or does this mean that it can render content in an iFrame or
> something? If someone can clarify
> >    what that field does I think that would be all I need.
>
> This means that you can render content into an iframe using the value
> of the custom field.
>
> If your user selected "Foo" from a custom field, RT can make a call to
> an external webservice with Foo and some other information and then
> iframe the data into Ticket/Display.html (assuming you don't violate
> any of the security restrictions on iframes).
>
> If you want to control the values of a custom field, you will need to
> read the docs/extending/external_custom_fields.pod document you
> referenced earlier.
>
> -kevin
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>
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