[rt-users] Email integration

[Howell, Van]

I'm not an expert in RT, just getting started.
Our mail is hosted at Micro$oft (Live at edu)

I setup an account in our mail system that people send tickets to.
Then I use fetchmail on my RT server to retrieve it from that account.
I have a cron job that gets it every 5 min.

It works for me.
It is documented on the WIKI site.

Van Howell
System Administrator
Lubbock Christian University

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Chris Robison
Sent: Thursday, February 09, 2012 10:42 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Email integration

I know that RT has the ability to receive email and append those messages to tickets. But, from the documentation, it looks like mail has to be going straight into sendmail, which then a command line tool accesses to read in messages. Our email is hosted elsewhere and I'd really like to just use POP or IMAP. Is there a way to have this tool check external mail systems via POP or IMAP?

Chris
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