[rt-users] Custom Field Attachments to Templates

[Kevin Falcone]

On Fri, Feb 10, 2012 at 08:31:49AM -0500, Jeff Ehrenberg wrote:
> I am wondering if it is possible to attach files that have been
> uploaded to custom fields to an email response.  We have an upload
> multiple images field and an upload multiple files field that are used
> on most tickets.  I would like to be able to include the photos and
> pdfs in the resolved email that gets sent to the requestor.  I know
> that the blobs are stored in the LargeContent field, but can't figure
> out how to get them in to the template as attachments.  Anyone know if
> this is possible?

Unfortunately - you can't do this easily.  You'd need to write your
own subclass of the Notify actions.  There is code on a branch off of
the master branch which simplifies some of these code paths, but that
won't be in a core release until 4.2.

-kevin
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