[rt-users] Custom Field Attachments to Templates

[Jeff Ehrenberg]

Thanks for the reply Kevin.  I am not a developer so I am not sure I really
understand your answer or where to begin looking.  Any additional
information on this would be great.
Thanks,
Jeff

On Friday, February 10, 2012, Kevin Falcone <falcone at bestpractical.com>
wrote:
> On Fri, Feb 10, 2012 at 08:31:49AM -0500, Jeff Ehrenberg wrote:
>> I am wondering if it is possible to attach files that have been
>> uploaded to custom fields to an email response.  We have an upload
>> multiple images field and an upload multiple files field that are used
>> on most tickets.  I would like to be able to include the photos and
>> pdfs in the resolved email that gets sent to the requestor.  I know
>> that the blobs are stored in the LargeContent field, but can't figure
>> out how to get them in to the template as attachments.  Anyone know if
>> this is possible?
>
> Unfortunately - you can't do this easily.  You'd need to write your
> own subclass of the Notify actions.  There is code on a branch off of
> the master branch which simplifies some of these code paths, but that
> won't be in a core release until 4.2.
>
> -kevin
>
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