[rt-users] Custom Field Attachments to Templates

[Kevin Falcone]

On Wed, Feb 15, 2012 at 11:08:09AM -0500, Jeff Ehrenberg wrote:
>    Thanks for the reply Kevin. I am not a developer so I am not sure I really understand your
>    answer or where to begin looking. Any additional information on this would be great.

Any solution is going to require significant new code.
You can view the code I referenced in the 4.2/attach-from-transactions
branch, which isn't quite ready for merging into master and as I
mentioned before, won't show up in a core release until 4.2 (assuming
it's completed).

-kevin

> 
>    On Friday, February 10, 2012, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>    > On Fri, Feb 10, 2012 at 08:31:49AM -0500, Jeff Ehrenberg wrote:
>    >> I am wondering if it is possible to attach files that have been
>    >> uploaded to custom fields to an email response. We have an upload
>    >> multiple images field and an upload multiple files field that are used
>    >> on most tickets. I would like to be able to include the photos and
>    >> pdfs in the resolved email that gets sent to the requestor. I know
>    >> that the blobs are stored in the LargeContent field, but can't figure
>    >> out how to get them in to the template as attachments. Anyone know if
>    >> this is possible?
>    >
>    > Unfortunately - you can't do this easily. You'd need to write your
>    > own subclass of the Notify actions. There is code on a branch off of
>    > the master branch which simplifies some of these code paths, but that
>    > won't be in a core release until 4.2.
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