[rt-users] Adding Queue Custom Field To Email From Field

[Ruslan Zakirov]

On Mon, Feb 20, 2012 at 17:04, David Thorpe <david at whitestores.co.uk> wrote:
> Hi Guys,
>
> Installed the latest production build of RT last week. Absolutely loving it
> and it has increased productivity massively. In the queue settings, we use
> the description field to describe the list in about a paragraph so that we
> can list all queues and their use on our intranet. It appears that when
> emails are sent out to people creating tickets, the FROM field contains this
> description, we end up with a  long string of text that makes it hard to
> understand who the email is from.
>
> My question is, I want to add a custom field into each Queue which isn't a
> problem, this is done and is called my "Email From" field. I want this field
> to appear as the From Field in emails to people when they submit a ticket.
> But I want the current from ADDRESS to stay automatic as it does. Am I
> missing something, is this simple to do?

I don't see this in the code. RT doesn't put queue's description into
email by default. Have you checked your templates?





>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012



-- 
Best regards, Ruslan.