[rt-users] Add Cc and Mail ticket with RT ident

[Kenneth Crocker]

Radek,

If I understand your question, you want to know how to add a person as a
permanent CC get a person on an email to RT when the ticket is first
created?

I believe there is a scrip for this in the RT wiki. I copied it myself
awhile back.

It takes all the Cc's on an email during ticket creation and adds them to
the TICKET Cc list. You can also make this work for future correspondence
by cloning that scrip and changing the Condition to "On Correspond" with a
check to see if the person already exists as a Cc.

On the other hand, if I did not understand your question correctly, then I
need to understand it better.

Hope this helps.

Kenn

On Wed, Feb 22, 2012 at 3:21 AM, Radek Svoboda <radek.svoboda at upp.cz> wrote:

> Hi,
> We use email for creating new tickets. When I send message to RT with CC
>  to user,  the Cc-ed user is CC of the ticket, but the mail get from me
> (and his reply to me too). But I need, the reply comms to RT.  Is the way,
> how to send mail to Cc-ed user via RT directly ?
>
> I made scrip OnCreateAddCc, which parse Set-Cc from message body and add
> Cc to ticket, but I don't know, how set the first message to newly added Cc.
> Do you Have pleasy any solution ?
> Radek
>
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> )
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