[rt-users] Add Cc and Mail ticket with RT ident

[Radek Svoboda]

Hi Payam,

thank You for response. This workaround is usable in case, if people 
send message. But - if message send btw. web page, it doesn't work.

My situation
My simple web page for HR send mail to RT with requirments for creating 
accounts for new people + send mail to new people superior to add some 
detail information, which personalist dont know. I need, the reply from 
the superior was routed to RT (with given ticket number), to support 
have all information in the one ticket.

Thank You
Radek

Dne 22.2.2012 19:38, Payam Poursaied napsal(a):
>
>
> On Wednesday, February 22, 2012, Radek Svoboda wrote:
>
>     Hi,
>     We use email for creating new tickets. When I send message to RT
>     with CC  to user,  the Cc-ed user is CC of the ticket, but the
>     mail get from me (and his reply to me too). But I need, the reply
>     comms to RT.  Is the way, how to send mail to Cc-ed user via RT
>     directly ?
>
>
> Hi Radek
> We had almost such situation in our system and we solved it some how 
> by change our approaches.
>
> Suppose i want to create a ticket and include someone in the loop. 
> First i send an email with only subject to RT. then when i get the 
> auto respond of ticket creatin, then i will put the main content and 
> reply it to RT and include those who should be in the loop.
>
> It is also expected that when any one in the loop intend to reply, use 
> reply to all.
> In this case, althogh the cc people still receive emails directly fro 
> the sender, but tracking would be added to the ticket

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