[rt-users] Add Cc and Mail ticket with RT ident

[Thomas Sibley]

On 02/22/2012 01:40 PM, Kenneth Crocker wrote:
> If I understand your question, you want to know how to add a person as a
> permanent CC get a person on an email to RT when the ticket is first
> created?
> 
> I believe there is a scrip for this in the RT wiki. I copied it myself
> awhile back.
> 
> It takes all the Cc's on an email during ticket creation and adds them
> to the TICKET Cc list. You can also make this work for future
> correspondence by cloning that scrip and changing the Condition to "On
> Correspond" with a check to see if the person already exists as a Cc.

I don't think it's quite what he wants, but that behaviour is core with
the $ParseNewMessagesForTicketCcs option.

Thomas