[rt-users] SelfService and ticket submission via Mail

[Kenneth Crocker]

Kevin,

Thank you and I think in the future, my "help" would be better received if
I READ the *whole *question FIRST!!

I've guess I've been too busy writing/editting that ^#%^ RT Guide and I was
just tired of reading (LOL).

Ha Ha.

Anyway, thank YOU for all your help.

Kenn

On Tue, Feb 21, 2012 at 7:42 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> No worries Kenn, we appreciate you helping out the other RT Users.
> In this case your answer just provided a good jumping off point for
> the user's question.
>
> -kevin
>
> On Fri, Feb 17, 2012 at 10:54:37PM -0800, Kenneth Crocker wrote:
> >    Yes. Sometimes I forget myself. Sorry for that oversight.
> >
> >    On Thu, Feb 16, 2012 at 6:31 PM, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >
> >      On Thu, Feb 16, 2012 at 05:08:27PM -0800, Kenneth Crocker wrote:
> >      > I would recommend making them all privileged so you cab put them
> in groups (like staff,
> >      > students, etc.) with similar access needs.
> >
> >      Kenn - this ignores one of the most useful features of RT for
> >      non-technical users - the SelfService interface where all they see
> are
> >      their tickets in a greatly simplified interface.
> >
> >      Van - I assume you mean your LDAP RTUsers group?
> >      You'll either need to remove the RTUsers group restriction on
> >      RT-Authen-ExternalAuth or add users to it.
> >      -kevin
> >      > On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van <[1][2]
> van.howell at lcu.edu> wrote:
> >      >
> >      > I am using LDAP authentication.
> >      >
> >      > I have about 2000 users in Faculty, Staff, Student and Distance
> Ed groups.
> >      >
> >      > I want them to be able to submit tickets via email and check
> progress using self service.
> >      >
> >      > Do they each have to be a member of my RTUsers group to do this?
>
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