[rt-users] Add Cc and Mail ticket with RT ident

[Kenneth Crocker]

Thomas,

Yep, that sounds like it. Like I said, i wasn't sure I understood him
correctly.

Kenn

On Wed, Feb 22, 2012 at 10:50 AM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 02/22/2012 01:40 PM, Kenneth Crocker wrote:
> > If I understand your question, you want to know how to add a person as a
> > permanent CC get a person on an email to RT when the ticket is first
> > created?
> >
> > I believe there is a scrip for this in the RT wiki. I copied it myself
> > awhile back.
> >
> > It takes all the Cc's on an email during ticket creation and adds them
> > to the TICKET Cc list. You can also make this work for future
> > correspondence by cloning that scrip and changing the Condition to "On
> > Correspond" with a check to see if the person already exists as a Cc.
>
> I don't think it's quite what he wants, but that behaviour is core with
> the $ParseNewMessagesForTicketCcs option.
>
> Thomas
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120222/3525f2d5/attachment.htm>