Hi, when a reply is sent by email the ticket id in the subject looks like [hos.name #213] - how can i replace the host name with "Ticket" TIA MH -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: info at mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze