[rt-users] Include e-mail address in FriendlyFromLineFormat?

[Giuseppe Sollazzo]

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Hi there,
I have a little issue with our FriendlyFromLineFormat on RT 4.

We have set it as follows:
*Set( $FriendlyFromLineFormat, "\"IT Helpdesk\" <%s>");*
which, looking around on the web, seems to be the correct way of doing
so - unless you see something wrong.

The issue is that this way what I get is the name of the sender of the
e-mail (either the owner or the requestor, cc, etc), not their e-mail.
For example, if I have sent the e-mail, I get:
*IT Helpdesk <"Giuseppe Sollazzo">*
which clearly breaks the "Reply all".

How can I get it to include the e-mail address?

Thanks,
Giuseppe

- --
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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