[rt-users] rt 4.0.5 - Autocomplete field type for external custom field does not work for non root user

[Jim Lesinski]

The user (RTuser) is Privileged.

Here is an outline of the permissions assigned to RTUser:

RTUser is a member of a GroupA that has OwnTicket, StealTicket and
TakeTicket rights on the queue1.

GroupA is a member of GroupB, which has CommentOnTicket, CreateTicket,
ReplyToTicket, Watch, SeeCustomField, SeeQueue, and ShowTicket permissions
on queue1.

To test permissions, I just now assigned every single permission to RTUser
on the General Rights, Rights for Staff, and Rights for Administrators tabs
to RTUser for queue1 and still the autocomplete values do not populate.

If I go to Tools - Configuration - Global - User Rights and add RTUser and
then check in "Do anything and everything", the autocomplete values work
for groups.pm.



On Tue, Feb 28, 2012 at 10:03 AM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 02/28/2012 09:17 AM, Ruslan Zakirov wrote:
> >> I have set up a custom data source for a custom field as outlined
> >> in external_custom_fields.pod. It seems that everything works fine and
> I get
> >> pick list data populated into the custom field for all field types when
> >> logged in as an account with root privileges. However, if I switch to an
> >> account that has non-root privileges, all the fields types work as
> expected
> >> other than the autocomplete field type. For some reason this field type
> >> returns no data when I am logged in as a non-root user account.
> [snip]
> >> Has anyone else run into this? Can someone else verify this in their
> >> environment?
> >>
> >
> > http://issues.bestpractical.com/Ticket/Display.html?id=16946
>
> To clarify, that bug applies to Self Service (unprivileged) users only.
>  It's not clear if your non-root user accounts that you tested with are
> privileged or unprivileged.  If they are privileged, autocomplete CFs
> should work just fine.
>
> Thomas
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012
>
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