[rt-users] rt 4.0.5 - Autocomplete field type for external custom field does not work for non root user

[Ruslan Zakirov]

Hi,

Anything in debug logs when this doesn't work?


On Tue, Feb 28, 2012 at 19:38, Jim Lesinski <jim.lesinski at gmail.com> wrote:
> The user (RTuser) is Privileged.
>
> Here is an outline of the permissions assigned to RTUser:
>
> RTUser is a member of a GroupA that has OwnTicket, StealTicket and
> TakeTicket rights on the queue1.
>
> GroupA is a member of GroupB, which has CommentOnTicket, CreateTicket,
> ReplyToTicket, Watch, SeeCustomField, SeeQueue, and ShowTicket permissions
> on queue1.
>
> To test permissions, I just now assigned every single permission to RTUser
> on the General Rights, Rights for Staff, and Rights for Administrators tabs
> to RTUser for queue1 and still the autocomplete values do not populate.
>
> If I go to Tools - Configuration - Global - User Rights and add RTUser and
> then check in "Do anything and everything", the autocomplete values work for
> groups.pm.
>
>
>
> On Tue, Feb 28, 2012 at 10:03 AM, Thomas Sibley <trs at bestpractical.com>
> wrote:
>>
>> On 02/28/2012 09:17 AM, Ruslan Zakirov wrote:
>> >> I have set up a custom data source for a custom field as outlined
>> >> in external_custom_fields.pod. It seems that everything works fine and
>> >> I get
>> >> pick list data populated into the custom field for all field types when
>> >> logged in as an account with root privileges. However, if I switch to
>> >> an
>> >> account that has non-root privileges, all the fields types work as
>> >> expected
>> >> other than the autocomplete field type. For some reason this field type
>> >> returns no data when I am logged in as a non-root user account.
>> [snip]
>> >> Has anyone else run into this? Can someone else verify this in their
>> >> environment?
>> >>
>> >
>> > http://issues.bestpractical.com/Ticket/Display.html?id=16946
>>
>> To clarify, that bug applies to Self Service (unprivileged) users only.
>>  It's not clear if your non-root user accounts that you tested with are
>> privileged or unprivileged.  If they are privileged, autocomplete CFs
>> should work just fine.
>>
>> Thomas
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5 & 6, 2012
>
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012



-- 
Best regards, Ruslan.