[rt-users] Create ticket with links by CLI

[sunnavy]

I'm afraid linking tickets to articles are not supported in REST for now.

sunnavy

On 12-02-29 17:08, Witts J Mr wrote:
> Hi there,
> 
> I am using the following code to create tickets on the CLI:
> 
> rt create -t ticket set subject="test cli ticket" set queue="IT Support" set CF-Category=Request
> 
> Which is working fine; however I would also like to be able to set a link to an article at the point of creation for this ticket too.
> 
> I had thought that perhaps I could get my script to create the ticket and return the ticket ID so that I could then add the link as per "rt help links", but even if I try the following after the ticket has been created I get an error:
> 
> rt link 10965 RefersTo a:43
> rt: link: Invalid ticket ID 'a:43' specified.
> rt: /REST/1.0/ticket/link
> Invalid ticket id: 'a:43'.
> /REST/1.0/ticket/link
> Invalid ticket id: 'a:43'.
> 
> So is there any way I can do this on the CLI, or am I just going to have to manually add the link into the article through the Web GUI?
> 
> Regard
> 
> Jon
> 
> 
> 
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> Jon Witts
> Director of ICT
> South Hunsley School and Sixth Form College
> 01482 636720
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