[rt-users] (no subject)

[April Rosenberg]

Good afternoon,



I am just trying to get RT up and running.  I am getting an odd error while
using fetchmail to grab email from Gmail.  I am running RT 4.0.1 on Ubuntu
10.04.  below are  my fectmailrc file and the fetchmail log file.  I have
daemon commented out so I could run the command by hand to try and
troubleshoot the problem.  I have been searching, but I haven’t found any
information about the DistinctFieldValues field or why it would be causing
problems.  Any help would be greatly appreciated.  Thanks!



April



/etc/fetchmailrc:



#set daemon 60

set invisible

set no bouncemail

set no syslog

set logfile /var/log/fetchmail.log

poll imap.gmail.com protocol IMAP username "****@****.***" password "****"
mda "/usr/bin/rt-mailgate --queue HelpDesk --action correspond --url
http://localhost/rt --debug" no keep options ssl





/var/log/fetchmail.log:

RT server error.



The RT server which handled your email did not behave as expected. It

said:



Can't locate object method "DistinctFieldValues" via package "RT::Queues"
at /usr/share/request-tracker4/lib/RT/System.pm line 236.



Stack:

  [/usr/share/request-tracker4/lib/RT/System.pm:236]

  [/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1197]

  [/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1410]

  [/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:61]



fetchmail: reading message ****@****.***@gmail-imap.l.google.com:1 of 1
(2289 header octets) (1341 body octets) (log message incomplete)fetchmail:
MDA returned nonzero status 75

fetchmail:  not flushed
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