[rt-users] RT scrip

Alexander Sagratyan fm100terra at mail.ru
Wed Jan 4 06:24:15 EST 2012

Thanks Kevin! That's exactly what I am looking for.

04 января 2012, 00:41 от Root Kev <root.kev at gmail.com>:
Yes there is.  Look at the wiki, specifically look for autoclose nagios tickets.http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages

You should be able to use that as a starting point to get the kind of scrip that you are looking for.


On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan <fm100terra at mail.ru> wrote:

 I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match  -  action is to close/resolve both tickets. Is it possible to create such a custom scrip? 
Thanks in advance. 
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