[rt-users] RT scrip

Alexander Sagratyan fm100terra at mail.ru
Wed Jan 4 06:24:15 EST 2012


Thanks Kevin! That's exactly what I am looking for.


04 января 2012, 00:41 от Root Kev <root.kev at gmail.com>:
Yes there is.  Look at the wiki, specifically look for autoclose nagios tickets.http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages

You should be able to use that as a starting point to get the kind of scrip that you are looking for.

Kevin

On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan <fm100terra at mail.ru> wrote:
Hello.

 I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match  -  action is to close/resolve both tickets. Is it possible to create such a custom scrip? 
Thanks in advance. 
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 & 6, 2012


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120104/be9e168b/attachment.htm>


More information about the rt-users mailing list