[rt-users] No Delete option on 3.8.8

[martinmoore]

Thanks - but I can't find how to create a custom search. I can find 'search
preferences' but there's no delete in that either.



Raphaël MOUNEYRES wrote:
> 
> Hello,
> 
> on 3.8.8 you can set Delete status by going into "The Basics" page and 
> change status to deleted.
> well this is still a long process if you have a lot to change.
> 
> what i would do is create a custom search called "10 newest unowed tickets 
> with delete" to add the "Delete" button you're missing, and put it on your 
> "RT at a glance view" instead of the standard "10 newest unowed tickets"
> 
> Raphaël
> 
> 
> 
> 
> martinmoore <martinm at it-helps.co.uk> 
> Envoyé par : rt-users-bounces at lists.bestpractical.com
> 11/01/2012 16:26
> 
> A
> rt-users at lists.bestpractical.com
> cc
> 
> Objet
> Re: [rt-users] No Delete option on 3.8.8
> 
> 
> 
> 
> 
> 
> 
>>Granting every right to every user/role is a horrible idea.
> True - ish! I'm really the only user, so not a big deal. When it's working
> I'll set it up more sensibly.
> 
>>If you don't see delete, then you probably have a customization of some
> sort. 
> Possible but unlikely as it was a fresh install on a new server.
> 
> I have found that if I take the unowned tickets and go to 'My Day' I can 
> set
> the status to 'Deleted'. A bit of a long winded way though.
> 
> 
> Anyway, some pics:
> 
> http://old.nabble.com/file/p33121774/rtdel1.jpg 
> 
> 
> http://old.nabble.com/file/p33121774/rtdel2.jpg 
> 
> 
> 
> 
> 
> Thomas Sibley wrote:
>> 
>> On 01/11/2012 04:40 AM, martinmoore wrote:
>>> 
>>> Still no delete, not even when logged in as root. My list of spam is
>>> growing
>>> :)
>>> 
>>> martinmoore wrote:
>>>>
>>>> Sorry Thomas - I thought emails went to the list :)
>>>>
>>>> I've set all users/roles to have all rights (it's a small sytem, so OK
>>>> to
>>>> do this) and still no delete.
>> 
>> Granting every right to every user/role is a horrible idea.
>> 
>> If you don't see delete, then you probably have a customization of some
>> sort.
>> 
>> Why don't you take a screenshot to show folks where you expect to find
>> delete that you're not finding it?
>> 
>> Thomas
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5 & 6, 2012
>> 
>> 
> 
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