[rt-users] No Delete option on 3.8.8

Raphaël MOUNEYRES raphael.mouneyres at sagemcom.com
Wed Jan 11 11:37:14 EST 2012


on 3.8.8 you can set Delete status by going into "The Basics" page and 
change status to deleted.
well this is still a long process if you have a lot to change.

what i would do is create a custom search called "10 newest unowed tickets 
with delete" to add the "Delete" button you're missing, and put it on your 
"RT at a glance view" instead of the standard "10 newest unowed tickets"


martinmoore <martinm at it-helps.co.uk> 
Envoyé par : rt-users-bounces at lists.bestpractical.com
11/01/2012 16:26

rt-users at lists.bestpractical.com

Re: [rt-users] No Delete option on 3.8.8

>Granting every right to every user/role is a horrible idea.
True - ish! I'm really the only user, so not a big deal. When it's working
I'll set it up more sensibly.

>If you don't see delete, then you probably have a customization of some
Possible but unlikely as it was a fresh install on a new server.

I have found that if I take the unowned tickets and go to 'My Day' I can 
the status to 'Deleted'. A bit of a long winded way though.

Anyway, some pics:



Thomas Sibley wrote:
> On 01/11/2012 04:40 AM, martinmoore wrote:
>> Still no delete, not even when logged in as root. My list of spam is
>> growing
>> :)
>> martinmoore wrote:
>>> Sorry Thomas - I thought emails went to the list :)
>>> I've set all users/roles to have all rights (it's a small sytem, so OK
>>> to
>>> do this) and still no delete.
> Granting every right to every user/role is a horrible idea.
> If you don't see delete, then you probably have a customization of some
> sort.
> Why don't you take a screenshot to show folks where you expect to find
> delete that you're not finding it?
> Thomas
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