[rt-users] No Delete option on 3.8.8

[martinmoore]

Great - thanks Kevin. 

I now have 'delete' from within the ticket view. Is it possible to have it
in the list view to allow deletion of spam without opening the ticket?



Kevin Falcone-2 wrote:
> 
> On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote:
>> 
>> I didn't have that dir for mason, so did
>> 
>>  rm -rf /var/cache/request-tracker3.8/mason_data/obj
>> 
>> which appears to be the directory on my server.
>> 
>> Now restarting apache2 gives the following, which is hopefully a simple
>> path
>> issue, but not to me: 
>> 
>> [error] Can't locate Extension/QuickDelete.pm in @INC (@INC contains:
> 
> The extension is named RT::Extension::QuickDelete, not
> Extension::QuickDelete.
> 
> It doesn't appear that you've followed the instructions from the README.
> 
>> /usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib
>> /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1
>> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
>> /usr/local/lib/site_perl . /etc/apache2) at
>> /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed in
>> require at (eval 5) line 1.\n
>> 
>> 
>> 
>> Raphaël MOUNEYRES wrote:
>> > 
>> > you probably need to clear mason cache before restarting apache
>> > 
>> > rm -rf /opt/rt3/var/mason_data/obj
>> > 
>> > Raphaël MOUNEYRES
>> > 
>> > 
>> > 
>> > 
>> > martinmoore <martinm at it-helps.co.uk> 
>> > Envoyé par : rt-users-bounces at lists.bestpractical.com
>> > 12/01/2012 12:45
>> > 
>> > A
>> > rt-users at lists.bestpractical.com
>> > cc
>> > 
>> > Objet
>> > Re: [rt-users] No Delete option on 3.8.8
>> > 
>> > 
>> > 
>> > 
>> > 
>> > 
>> > 
>> > I've installed  RT-Extension-QuickDelete, added it to RT_SiteConfig.pm
>> and
>> > restarted Apache, but it doesn't appear. Do I need to do anything else?
>> If
>> > not, where's it hiding :)
>> > 
>> > 
>> > 
>> > 
>> > Kevin Falcone-2 wrote:
>> >> 
>> >> You appear to want to RT-Extension-QuickDelete extension.
>> >> I assume you had it installed in 3.8.4 and lost it in the upgrade.
>> >> 
>> >> -kevin
>> >> 
>> >> 
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>> --------
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> 
>  
> --------
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> * Boston — March 5 & 6, 2012
> 

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