[rt-users] No Delete option on 3.8.8

[martinmoore]

Hmm - added to site config as per the readme, rm mason/obj restarted apache.

It seems to have loaded, but I can't find it anywhere in the setup:

DefaultSearchResultFormat 	
' /rt/Ticket/Display.html?id=__id__ __id__ /TITLE:#', '
/rt/Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', Status,
QueueName, OwnerName, Priority, QuickDelete, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>' 	
site config



Kevin Falcone-2 wrote:
> 
> On Thu, Jan 12, 2012 at 08:42:31AM -0800, martinmoore wrote:
>> 
>> Great - thanks Kevin. 
>> 
>> I now have 'delete' from within the ticket view. Is it possible to have
>> it
>> in the list view to allow deletion of spam without opening the ticket?
> 
> Yes, the README explains how to modify your default search format.
> 
> -kevin
> 
>> Kevin Falcone-2 wrote:
>> > 
>> > On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote:
>> >> 
>> >> I didn't have that dir for mason, so did
>> >> 
>> >>  rm -rf /var/cache/request-tracker3.8/mason_data/obj
>> >> 
>> >> which appears to be the directory on my server.
>> >> 
>> >> Now restarting apache2 gives the following, which is hopefully a
>> simple
>> >> path
>> >> issue, but not to me: 
>> >> 
>> >> [error] Can't locate Extension/QuickDelete.pm in @INC (@INC contains:
>> > 
>> > The extension is named RT::Extension::QuickDelete, not
>> > Extension::QuickDelete.
>> > 
>> > It doesn't appear that you've followed the instructions from the
>> README.
>> > 
>> >> /usr/local/share/request-tracker3.8/lib
>> /usr/share/request-tracker3.8/lib
>> >> /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1
>> >> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
>> /usr/share/perl/5.10
>> >> /usr/local/lib/site_perl . /etc/apache2) at
>> >> /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed
>> in
>> >> require at (eval 5) line 1.\n
>> >> 
>> >> 
>> >> 
>> >> Raphaël MOUNEYRES wrote:
>> >> > 
>> >> > you probably need to clear mason cache before restarting apache
>> >> > 
>> >> > rm -rf /opt/rt3/var/mason_data/obj
>> >> > 
>> >> > Raphaël MOUNEYRES
>> >> > 
>> >> > 
>> >> > 
>> >> > 
>> >> > martinmoore <martinm at it-helps.co.uk> 
>> >> > Envoyé par : rt-users-bounces at lists.bestpractical.com
>> >> > 12/01/2012 12:45
>> >> > 
>> >> > A
>> >> > rt-users at lists.bestpractical.com
>> >> > cc
>> >> > 
>> >> > Objet
>> >> > Re: [rt-users] No Delete option on 3.8.8
>> >> > 
>> >> > 
>> >> > 
>> >> > 
>> >> > 
>> >> > 
>> >> > 
>> >> > I've installed  RT-Extension-QuickDelete, added it to
>> RT_SiteConfig.pm
>> >> and
>> >> > restarted Apache, but it doesn't appear. Do I need to do anything
>> else?
>> >> If
>> >> > not, where's it hiding :)
>> >> > 
>> >> > 
>> >> > 
>> >> > 
>> >> > Kevin Falcone-2 wrote:
>> >> >> 
>> >> >> You appear to want to RT-Extension-QuickDelete extension.
>> >> >> I assume you had it installed in 3.8.4 and lost it in the upgrade.
>> >> >> 
>> >> >> -kevin
>> >> >> 
>> >> >> 
>> >> >> --------
>> >> >> RT Training Sessions
>> (http://bestpractical.com/services/training.html)
>> >> >> * Boston — March 5 & 6, 2012
>> >> >> 
>> >> > 
>> >> > -- 
>> >> > View this message in context: 
>> >> >
>> >>
>> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html
>> >> > Sent from the Request Tracker - User mailing list archive at
>> >> Nabble.com.
>> >> > 
>> >> > --------
>> >> > RT Training Sessions
>> (http://bestpractical.com/services/training.html)
>> >> > * Boston  March 5 & 6, 2012
>> >> > 
>> >> > #
>> >> > " Ce courriel et les documents qui lui sont joints peuvent contenir
>> des
>> >> > informations confidentielles ou ayant un caractère privé. S'ils ne
>> vous
>> >> > sont
>> >> > pas destinés, nous vous signalons qu'il est strictement interdit de
>> les
>> >> > divulguer, de les reproduire ou d'en utiliser de quelque manière que
>> ce
>> >> > soit le contenu. Si ce message vous a été transmis par erreur, merci
>> >> d'en
>> >> > informer l'expéditeur et de supprimer immédiatement de votre système
>> >> > informatique ce courriel ainsi que tous les documents qui y sont
>> >> > attachés."
>> >> > 
>> >> > 
>> >> >                                ******
>> >> > 
>> >> > " This e-mail and any attached documents may contain confidential or
>> >> > proprietary information. If you are not the intended recipient, you
>> are
>> >> > notified that any dissemination, copying of this e-mail and any
>> >> > attachments
>> >> > thereto or use of their contents by any means whatsoever is strictly
>> >> > prohibited. If you have received this e-mail in error, please advise
>> >> the
>> >> > sender immediately and delete this e-mail and all attached documents
>> >> > from your computer system."
>> >> > #
>> >> > 
>> >> > 
>> >> > --------
>> >> > RT Training Sessions
>> (http://bestpractical.com/services/training.html)
>> >> > * Boston — March 5 & 6, 2012
>> >> > 
>> >> 
>> >> -- 
>> >> View this message in context:
>> >>
>> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html
>> >> Sent from the Request Tracker - User mailing list archive at
>> Nabble.com.
>> >> 
>> >> --------
>> >> RT Training Sessions (http://bestpractical.com/services/training.html)
>> >> * Boston  March 5 & 6, 2012
>> > 
>> >  
>> > --------
>> > RT Training Sessions (http://bestpractical.com/services/training.html)
>> > * Boston — March 5 & 6, 2012
>> > 
>> 
>> -- 
>> View this message in context:
>> http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128980.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>> 
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5 & 6, 2012
> 
>  
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
> 

-- 
View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33130013.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.