[rt-users] Auto cc on create and ticket replies to another email address

[Gerard FENELON]

Stay on the list.

Go to Admin/Queues/People.html?id=1
(Configuration > Queues > Your Queue > Watchers

Gerard

On 2012-01-17 10:53, RT User wrote:
>
>
> On Tue, Jan 17, 2012 at 9:42 AM, Gerard FENELON <gerard at eve-team.com 
> <mailto:gerard at eve-team.com>> wrote:
>
>     Hi
>     If I understand correctly your question,
>     you should put support-backup at xyz.com
>     <mailto:support-backup at xyz.com> as Cc or AdminCc of the queue.
>     Gerard
>
>
> Correct. However, I want the Cc to be added automatically to every 
> queue so that all ticket creation and replies go to the Cc
>
> How would I do this?
> Steve
>
>
>
>     On 2012-01-17 08 <tel:2012-01-17%2008>:06, RT User wrote:
>>     All,
>>
>>     I'm new and happily evaluating RT.  I have one email ID other
>>     than requestor that I want all ticket creation emails and replies
>>     from tickets to go to.
>>
>>     Say, I have a support at xyz.com <mailto:support at xyz.com> which rt
>>     polls for issues.  Then I want the ticket creation and subsequent
>>     reply emails to also go to support-backup at xyz.com
>>     <mailto:support-backup at xyz.com> as CC.
>>
>>     Is this possible?
>>
>>     Thanks for all the help!
>>     Steve
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120117/12708291/attachment.htm>