[rt-users] Auto cc on create and ticket replies to another email address

Gerard FENELON gerard at eve-team.com
Tue Jan 17 04:42:47 EST 2012

If I understand correctly your question,
you should put support-backup at xyz.com <mailto:support-backup at xyz.com> as 
Cc or AdminCc of the queue.

On 2012-01-17 08:06, RT User wrote:
> All,
> I'm new and happily evaluating RT.  I have one email ID other than 
> requestor that I want all ticket creation emails and replies from 
> tickets to go to.
> Say, I have a support at xyz.com <mailto:support at xyz.com> which rt polls 
> for issues.  Then I want the ticket creation and subsequent reply 
> emails to also go to support-backup at xyz.com 
> <mailto:support-backup at xyz.com> as CC.
> Is this possible?
> Thanks for all the help!
> Steve

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