[rt-users] RT 4.0.4 - Running Extract Custom Fields script on existing tickets in queue?

Kevin Falcone falcone at bestpractical.com
Wed Jan 18 13:15:17 EST 2012


On Wed, Jan 18, 2012 at 11:04:22AM -0500, Chris Rios wrote:
>    I finally got my ExtractCF working last night on incoming tickets to a queue, what I would
>    like to do is find a way to manually run that script against the existing tickets in the queue
>    (There's about 2500). Is this possible at all? Please advise. Thank you!

You can use rt-crontool --transaction first --action
ExtractCustomFieldValues --template yourtemplate --search (find the
tickets you want to touch) to execute an existing action/template
across existing tickets.

You'll of course want to test on a development instance first

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120118/aa9936e0/attachment.sig>


More information about the rt-users mailing list