[rt-users] RT 4.0.4 - Running Extract Custom Fields script on existing tickets in queue?

Chris Rios CRios at hotwirecommunication.com
Wed Jan 18 18:35:29 EST 2012

Thanks Kevin, 

One more question.. I have my syntax as follows.. most of the tickets in
this queue are in a stalled status, but I want to update all of them, but it
doesn't seem to be doing that:

 ./rt-crontool --transaction first --action
RT::Action::ExtractCustomFieldValues --template CustomFieldExtract --search
RT::Search::ActiveTicketsInQueue --search-arg "Status='stalled' and

The Search::ActiveTicketsInQueue only seems to pick up open tickets, and not
ones in a "new" or "stalled" status. Any thoughts?

Kevin Falcone-2 wrote:
> On Wed, Jan 18, 2012 at 11:04:22AM -0500, Chris Rios wrote:
>>    I finally got my ExtractCF working last night on incoming tickets to a
>> queue, what I would
>>    like to do is find a way to manually run that script against the
>> existing tickets in the queue
>>    (There's about 2500). Is this possible at all? Please advise. Thank
>> you!
> You can use rt-crontool --transaction first --action
> ExtractCustomFieldValues --template yourtemplate --search (find the
> tickets you want to touch) to execute an existing action/template
> across existing tickets.
> You'll of course want to test on a development instance first
> -kevin
> --------
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> * Boston — March 5 & 6, 2012

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