[rt-users] Unknown encoding in rt-mailgate

Ruslan Zakirov ruz at bestpractical.com
Tue Jan 31 12:43:27 EST 2012

On Tue, Jan 31, 2012 at 14:42, Robert Wysocki <robert.wysocki at contium.pl> wrote:
> Hello,
> Today we discovered, that for a few days one of the messages sent to out
> RT is sitting in exim queue and not passing through to RT.
> After trying passing it to rt-mailgate by hand we got "Unknown encoding"
> error.
> After analyzing the headers it became obvious that the fault is on the
> side of our client - the encoding specified was an nonexistent one.
> Since the encoding was specified, EmailInputEncoding doesn't apply to
> it. What is the proper way of accepting such emails to RT?

Was it a mistake in encoding or just unsupported one? Anyway, it
should be reported as a bug report with more details about what was in
headers and what is actual encoding of the mail.

> Regards,
> --
> Robert Wysocki
> administrator systemów linuksowych
> CONTIUM S.A., http://www.contium.pl
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012

Best regards, Ruslan.

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