[rt-users] strip CommandByMail commands from body

vlio zevlio at gmail.com
Mon Jul 9 06:17:56 EDT 2012


No idea from anyone? Is this the right place to ask, or should I send 
this on another list maybe ?



[05/07/2012 - 14:22] vlio  :

> Hi All,
> I installed RT 4.05 along with the CommandByMail extension and all seems
> to be working fine so far.
> Now I would like to remove the commands used by this extension (like
> "status: open") from the body of the e-mail that is actually sent by RT
> after parsing and handling them.
> As I am no Perl guru, would someone have or be able to devise the
> magical lines that will allow me to modify the message before sending? I
> guess this must take place into TakeAction.pm but I am not sure how to
> modify the Entity object in a persistent way.
> Thanks a lot,
> vlio

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