[rt-users] Fwd: report on external custom field value

Ruslan Zakirov ruz at bestpractical.com
Tue Jul 10 14:53:30 EDT 2012

On Tue, Jul 10, 2012 at 5:20 AM, Etuate Cocker <eduade.2001 at gmail.com> wrote:
> Hi Ruslan, I have used this variable to create my external custom field in
> RT_Site..pm. What I wanted is to retrieve value selected by a user from
> tickets and have it displayed in activity reports. Any idea would be greatly
> appreciated.

Which activity reports? Do you want to use SQL to retrieve? API? REST?

Take a look at charts. Charts have ability to count tickets grouped by
custom field.

> Thanks

Best regards, Ruslan.

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