[rt-users] user rights for basic on dashboard

Asanka Gunasekera asanka_gunasekera at yahoo.co.uk
Thu Jul 12 03:45:35 EDT 2012

Hi Can some one give me some reference at least :(

Thanks and Regards

 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Tuesday, 10 July 2012, 13:07
Subject: user rights for basic on dashboard

Hi I am having 3 issues in user permissions
1.       When I try to create a ticket as minimum privileged
user on a queue I can see and select the “status” and the “owner” under Basics.
How can I hide this from selected users (requesters)
2.       When the requester goes in to basic under
ticket, here too he can see this users list, can we disable this as well from a
selected users.
3.       Is there any chance of we display closed issues
by queue on the dashboard
Thanks and Regards
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