[rt-users] Add new column to quick search

Joe Harris drey111 at gmail.com
Thu Jul 12 10:39:18 EDT 2012

If you have the indexing set up (which I highly recommend because it's crazy fast comparatively). Why not make a saved search (public or private) and attach it to a dashboard.  If you need multiple ones per queue. You would need several. But you'd only have to make them once. 

May not work for your needs, but it is a thought. 

Sent from my mobile device. 

On Jul 12, 2012, at 8:31 AM, "ktm at rice.edu" <ktm at rice.edu> wrote:

> On Thu, Jul 12, 2012 at 12:26:09PM +0100, Asanka Gunasekera wrote:
>> Hi I am using RT 4 and I need to add new column that would show all resolved ticket count to "quick Search" and I could not find any place that would give me some step by step instruction how to do this
>> Can some one point me how do this
>> Thanks and Regards
> Hi Asanka,
> This is a really, really bad idea unless your ticket is expected
> to be so low that a trouble ticket system is not really needed.
> It will result in a basically unbounded slowdown of the main
> RT screen over time. My two cents.
> Cheers,
> Ken

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