[rt-users] Missing headers on Download

Thomas Sibley trs at bestpractical.com
Thu Jul 19 04:00:48 EDT 2012

On 07/18/2012 02:47 PM, Ruslan Zakirov wrote:
>> When we click on the “Download (untitled) / with headers” link we get some
>> of the headers, but the FROM TO and SUBJECT are missing. Is there a way to
>> change RT so that it does display those headers when we click that link?
> Probably you have multipart message and subject, from and many other
> headers are only
> on top part of the mail. This view is mostly for admins rather than mortals :)

A trick that generally works (but not always, esp. on high traffic RTs):

Click on the "with headers" link for the first part of the message
(usually text/* for multipart/ mail) and then subtract one from the
number at the end of the URL to get the top-level parent part with the
headers you want.

More information about the rt-users mailing list