[rt-users] RT 3.8.4. How to switch SenderName from RealName to QueueName

Miroslav Horvath Avenger1 at atlas.sk
Mon Jul 23 03:59:08 EDT 2012


With RT 3.8.4 we want to setup the SenderName within emails that there will
be only QueueName.

Within config, $UseFriendlyFromLine is set to 1.

When users send an email to RT, then they receive auto-reply email, where
the FROM is: "QueueName via RT"

But when someone replies from ticket, or resolves the ticket, there is his
name,  Real Name via RT . 

We need to have in all cases  QueueName via RT , instead of  Real Name via

What needs to be setup that Real Names will not be mentioned in FROM emails,
and only QueueName 

Thanks, Miroslav
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