[rt-users] RT4.0.6. not receiving any emails or routing them via rt-mailgate

Hesan D Yousif hesan.y at sussexstudent.com
Tue Jul 24 03:44:28 EDT 2012


Just saw your comment above, thanks for the input. Ill look at the MX 


On 24/07/2012 00:39, Thomas Sibley wrote:
> On 07/22/2012 05:47 AM, Hesan Yousif wrote:
>> Technical details of temporary failure:
>> The recipient server did not accept our requests to connect. Learn more
>> at http://support.google.com/mail/bin/answer.py?answer=7720
>> [(21) mail.xxx.xx.xx.
>> [13x.xxx.xx.xx]:25: Connection timed out]
> Your error is right there: "Connection timed out".  Google's mail
> servers couldn't connect to your MX on port 25.  That's not an RT problem.
>> My logs don't seem to track anything coming in, (syslog of RT, apache
>> etc). Trying to send a queue in from the command line  of the RT server
>> produces this result:
>> cat /usr/bin/test | /opt/rt4/bin/rt-mailgate --debug --queue
>> rt-su-activities --url http://xxx.xxx/rt
>> /opt/rt4/bin/rt-mailgate: temp file is '/tmp/WOZb2ZyjA1/8ulux8kHGM'
>> /opt/rt4/bin/rt-mailgate: connecting to
>> http://xxx.xxx/rt/REST/1.0/NoAuth/mail-gateway
>> not ok - Could not load a valid user
>> /opt/rt4/bin/rt-mailgate: no message passed on STDIN
> Er, you're passing a _binary_ (/usr/bin/test) into rt-mailgate.  What do
> you expect to happen?
> "No message passed on STDIN" is correct... you didn't pass a valid
> email, just garbage.


Hesan Yousif
IT & Web Manager
University of Sussex Students' Union

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