[rt-users] RT4.0.6. not receiving any emails or routing them via rt-mailgate

Mon Jul 23 15:47:32 EDT 2012

Hi Glenn,

Thanks for getting back to me on this question. Of course, they are as
follows:

RT_SiteConfig.pm
-------------------------
# This file was generated by running "update-rt-siteconfig-4".
#
# While local modifications will not be overwritten without permission,
# it is recommended the they are instead placed in
# /etc/request-tracker4/RT_SiteConfig.d
#
# Note that modifications to the RT_SiteConfig.d directory won't
# take effect until the update command mentioned above is run again.

# start /etc/request-tracker4/RT_SiteConfig.d/40-timezone
# dynamically find out the current timezone
my $zone = "UTC";
$zone=`/bin/cat /etc/timezone`
    if -f "/etc/timezone";
chomp $zone;
Set($Timezone, $zone);
# end   /etc/request-tracker4/RT_SiteConfig.d/40-timezone
# start /etc/request-tracker4/RT_SiteConfig.d/50-debconf
# THE BASICS:

Set($rtname, 'rt.rtsu');
Set($Organization, 'rtsu');

Set($CorrespondAddress , 'rt at rtsu');
Set($CommentAddress , 'rt-comment at rtsu');
Set($MaxAttachmentSize , 10000000);
Set($FriendlyFromLineFormat, "\"%s\" <%s>");

# THE WEBSERVER:

Set($WebPath , "/rt");
Set($WebBaseURL , "http://rtsu");

# end   /etc/request-tracker4/RT_SiteConfig.d/50-debconf
# start /etc/request-tracker4/RT_SiteConfig.d/51-dbconfig-common
# THE DATABASE:
# generated by dbconfig-common

# map from dbconfig-common database types to their names as known by RT
my %typemap = (
    mysql   => 'mysql',
    );

Set($DatabaseType, $typemap{sqlite3} || "UNKNOWN");

Set($DatabaseHost, 'localhost');
Set($DatabasePort, '');

Set($DatabaseUser , '');
Set($DatabasePassword , '');

# SQLite needs a special case, since $DatabaseName must be a full pathname
my $dbc_dbname = 'rtdb'; if ( "sqlite3" eq "sqlite3" ) { Set
($DatabaseName, '/var/lib/dbconfig-common/sqlite3/request-tracker4' . '/' .
$dbc_dbname); } els$
# end   /etc/request-tracker4/RT_SiteConfig.d/51-dbconfig-common
1;

etc/aliases
---------------
# See man 5 aliases for format
postmaster:    root

rt-su-activities: "|/usr/bin/rt-mailgate --queue rt-su-activities --action
correspond --url http://rtsu/rt"
rt-su-activities-comment: "|/usr/bin/rt-mailgate --queue rt-su-activities
--action comment --url http://rtsu/rt"

rt-su-advice-centre: "|/usr/bin/rt-mailgate --queue rt-su-advice-centre
--action correspond --url http://rtsu/rt"
rt-su-advice-centre-comment: "|/usr/bin/rt-mailgate --queue
rt-su-advice-centre --action comment --url http://rtsu/rt"

rt-su-badger: "|/usr/bin/rt-mailgate --queue rt-su-badger --action
correspond --url http://rtsu/rt"
rt-su-badger-comment: "|/usr/bin/rt-mailgate --queue rt-su-badger --action
comment --url http://rtsu/rt"

rt-su-eastslope-bar: "|/usr/bin/rt-mailgate --queue rt-su-eastslope-bar
--action correspond --url http://rtsu/rt"
rt-su-eastslope-bar-comment: "|/usr/bin/rt-mailgate --queue
rt-su-eastslope-bar --action comment --url http://rtsu/rt"

rt-su-elected-officers: "|/usr/bin/rt-mailgate --queue
rt-su-elected-officers --action correspond --url http://rtsu/rt"
rt-su-elected-officers-comment: "|/usr/bin/rt-mailgate --queue
rt-su-elected-officers --action comment --url http://rtsu/rt"

rt-su-falmer-bar: "|/usr/bin/rt-mailgate --queue rt-su-falmer-bar --action
correspond --url http://rtsu/rt"
rt-su-falmer-bar-comment: "|/usr/bin/rt-mailgate --queue rt-su-falmer-bar
--action comment --url http://rtsu/rt"

rt-su-falmer-shop: "|/usr/bin/rt-mailgate --queue rt-su-falmer-shop
--action correspond --url http://rtsu/rt"
rt-su-falmer-shop-comment: "|/usr/bin/rt-mailgate --queue rt-su-falmer-shop
--action comment --url http://rtsu/rt"

rt-su-finance: "|/usr/bin/rt-mailgate --queue rt-su-finance --action
correspond --url http://rtsu/rt"
rt-su-finance-comment: "|/usr/bin/rt-mailgate --queue rt-su-finance
--action comment --url http://rtsu/rt"

rt-su-marketing: "|/usr/bin/rt-mailgate --queue rt-su-marketing --action
correspond --url http://rtsu/rt"
rt-su-marketing-comment: "|/usr/bin/rt-mailgate --queue rt-su-marketing
--action comment --url http://rtsu/rt"

rt-su-office-manager: "|/usr/bin/rt-mailgate --queue rt-su-office-manager
--action correspond --url http://rtsu/rt"
rt-su-office-manager-comment: "|/usr/bin/rt-mailgate --queue
rt-su-office-manager --action comment --url http://rtsu/rt"

rt-su-pulse: "|/usr/bin/rt-mailgate --queue rt-su-pulse --action correspond
--url http://rtsu/rt"
rt-su-pulse-comment: "|/usr/bin/rt-mailgate --queue rt-su-pulse --action
comment --url http://rtsu/rt"

rt-su-senior-managers: "|/usr/bin/rt-mailgate --queue rt-su-senior-managers
--action correspond --url http://rtsu/rt"
rt-su-senior-managers-comment: "|/usr/bin/rt-mailgate --queue
rt-su-senior-managers --action comment --url http://rtsu/rt"

rt-su-union-computers: "|/usr/bin/rt-mailgate --queue rt-su-union-computers
--action correspond --url http://rtsu/rt"
rt-su-union-computers-comment: "|/usr/bin/rt-mailgate --queue
rt-su-union-computers --action comment --url http://rtsu/rt"

rt-su-web: "|/usr/bin/rt-mailgate --queue rt-su-web --action correspond
--url http://rtsu/rt"
rt-su-web-comment: "|/usr/bin/rt-mailgate --queue rt-su-web --action
comment --url http://rtsu/rt"

rt-su-yorkstore-shop: "|/usr/bin/rt-mailgate --queue rt-su-yorkstore-shop
--action correspond --url http://rtsu/rt"
rt-su-yorkstore-shop-comment: "|/usr/bin/rt-mailgate --queue
rt-su-yorkstore-shop --action comment --url http://rtsu/rt"

rt-su-laptops: "|/usr/bin/rt-mailgate --queue rt-su-laptops --action
correspond --url http://rtsu/rt"
rt-su-laptops-comment: "|/usr/bin/rt-mailgate --queue rt-su-laptops
--action comment --url http://rtsu/rt"

rt-su-boxoffice: "|/usr/bin/rt-mailgate --queue rt-su-boxoffice --action
correspond --url http://rtsu/rt"
rt-su-boxoffice-comment: "|/usr/bin/rt-mailgate --queue rt-su-boxoffice
--action comment --url http://rtsu/rt"

rt-su-lettings: "|/usr/bin/rt-mailgate --queue rt-su-lettings --action
correspond --url http://rtsu/rt"
rt-su-lettings-comment: "|/usr/bin/rt-mailgate --queue rt-su-lettings
--action comment --url http://rtsu/rt"

I've got a feeling that the database settings doesn't look right in
RT_SiteConfig.pm -but if the database was incorrect, surely my web
front-end wouldn't function -but it does!

Thanks for the input.

Hesan

On 23 July 2012 20:38, Glenn E. Sieb <gsieb at efashionsolutions.com> wrote:

> On 07/23/2012 03:24 PM, Hesan Yousif wrote:
>
>> Anyone able to assist this at all?
>>
>>
> Can we see your (sanitized) RT_SiteConfig.pm? How about the relevant
> /etc/aliases entries?
>
> Best,
> --Glenn
>
> --
> Glenn E. Sieb
> System Administrator
> +1 201 809-4958
>
> eFashionSolutions
> 80 Enterprise Avenue South
> Secaucus, NJ 07094
>
>

-- 

Hesan Yousif
IT & Web Manager
University of Sussex Students' Union

T: 01273 877356
M: 07738 995 035
E: H.D.Yousif at sussex.ac.uk
W: www.sussexstudent.com - www.twitter.com/ussu -
www.facebook.com/thestudentsunion

We’d like to hear what you’ve got to say about the Students’ Union, send us
your comments, suggestions and questions - www.sussexstudent.com/feedback

University of Sussex Students' Union - Company No. 07695765. Charity No.
1147242
University of Sussex Students' Union Trading Ltd - Company No. 02146582

-- 

Hesan Yousif
IT & Web Manager
University of Sussex Students' Union

T: 01273 877356
M: 07738 995 035
E: H.D.Yousif at sussex.ac.uk
W: www.sussexstudent.com - www.twitter.com/ussu -
www.facebook.com/thestudentsunion

We’d like to hear what you’ve got to say about the Students’ Union, send us
your comments, suggestions and questions - www.sussexstudent.com/feedback
[image: We're an award-winning Students' Union - Gold Green Impact, Best
Bar None Gold & Bronze, SUEI Bronze, Investing in Volunteers, NUS
Innovative Student Engagement, Investors in People]

University of Sussex Students' Union - Company No. 07695765. Charity No.
1147242
University of Sussex Students' Union Trading Ltd - Company No. 02146582
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