[rt-users] RT4.0.6. not receiving any emails or routing them via rt-mailgate

Thomas Sibley trs at bestpractical.com
Mon Jul 23 19:39:11 EDT 2012

On 07/22/2012 05:47 AM, Hesan Yousif wrote:
> Technical details of temporary failure:
> The recipient server did not accept our requests to connect. Learn more
> at http://support.google.com/mail/bin/answer.py?answer=7720
> [(21) mail.xxx.xx.xx.
> [13x.xxx.xx.xx]:25: Connection timed out]

Your error is right there: "Connection timed out".  Google's mail
servers couldn't connect to your MX on port 25.  That's not an RT problem.

> My logs don't seem to track anything coming in, (syslog of RT, apache
> etc). Trying to send a queue in from the command line  of the RT server
> produces this result:
> cat /usr/bin/test | /opt/rt4/bin/rt-mailgate --debug --queue
> rt-su-activities --url http://xxx.xxx/rt
> /opt/rt4/bin/rt-mailgate: temp file is '/tmp/WOZb2ZyjA1/8ulux8kHGM'
> /opt/rt4/bin/rt-mailgate: connecting to
> http://xxx.xxx/rt/REST/1.0/NoAuth/mail-gateway
> not ok - Could not load a valid user
> /opt/rt4/bin/rt-mailgate: no message passed on STDIN

Er, you're passing a _binary_ (/usr/bin/test) into rt-mailgate.  What do
you expect to happen?

"No message passed on STDIN" is correct... you didn't pass a valid
email, just garbage.

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