[rt-users] RT4.0.6. not receiving any emails or routing them via rt-mailgate

Hesan Yousif hesan.y at sussexstudent.com
Tue Jul 24 02:42:51 EDT 2012

On 24 July 2012 00:39, Thomas Sibley <trs at bestpractical.com> wrote:

> On 07/22/2012 05:47 AM, Hesan Yousif wrote:
> > Technical details of temporary failure:
> > The recipient server did not accept our requests to connect. Learn more
> > at http://support.google.com/mail/bin/answer.py?answer=7720
> > [(21) mail.xxx.xx.xx.
> > [13x.xxx.xx.xx]:25: Connection timed out]
> Your error is right there: "Connection timed out".  Google's mail
> servers couldn't connect to your MX on port 25.  That's not an RT problem.
> > My logs don't seem to track anything coming in, (syslog of RT, apache
> > etc). Trying to send a queue in from the command line  of the RT server
> > produces this result:
> >
> > cat /usr/bin/test | /opt/rt4/bin/rt-mailgate --debug --queue
> > rt-su-activities --url http://xxx.xxx/rt
> > /opt/rt4/bin/rt-mailgate: temp file is '/tmp/WOZb2ZyjA1/8ulux8kHGM'
> > /opt/rt4/bin/rt-mailgate: connecting to
> > http://xxx.xxx/rt/REST/1.0/NoAuth/mail-gateway
> > not ok - Could not load a valid user
> > /opt/rt4/bin/rt-mailgate: no message passed on STDIN
> Er, you're passing a _binary_ (/usr/bin/test) into rt-mailgate.  What do
> you expect to happen?
> "No message passed on STDIN" is correct... you didn't pass a valid
> email, just garbage.

Dude, no need to be harsh! I was trying to set a test into rt-mailgate -if
that was incorrect then apologies. Point is any mail sent into RT is not
being routed into a queue and mail is receiving a timed out mail delivery

Are you able to assist in a constructive manner please?

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