[rt-users] Limit Owner dropdown to only privileged users

Scotto Alberto al.scotto at reply.it
Tue Jul 24 10:13:40 EDT 2012

Take a look at the rights you assigned to the group Everyone
You may have granted the OwnTicket right to Everyone, either at a global level (http://fpt-service.fpt.local/Admin/Global/GroupRights.html) or at a queue level (http://fpt-service.fpt.local/Admin/Queues/GroupRights.html?id=XX)

This morning I bumped into the same problem. But in my case, this problem affected only one queue: OwnTicket was granted to Everyone at queue level.

Hope this helps :)

Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Dyas
Sent: martedì 24 luglio 2012 15:58
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Limit Owner dropdown to only privileged users


RT Version - 4.0.2

The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system.

How do I limit the dropdown to only include privileged users?

Alternatively, how do I prevent auto creation of unprivileged users? I don't really see the point of users being created automatically when people email in.


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