[rt-users] Limit Owner dropdown to only privileged users

Scotto Alberto al.scotto at reply.it
Tue Jul 24 10:13:40 EDT 2012


Take a look at the rights you assigned to the group Everyone
You may have granted the OwnTicket right to Everyone, either at a global level (http://fpt-service.fpt.local/Admin/Global/GroupRights.html) or at a queue level (http://fpt-service.fpt.local/Admin/Queues/GroupRights.html?id=XX)

This morning I bumped into the same problem. But in my case, this problem affected only one queue: OwnTicket was granted to Everyone at queue level.

Hope this helps :)



Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it
www.reply.it

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Dyas
Sent: martedì 24 luglio 2012 15:58
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Limit Owner dropdown to only privileged users


Hello,

RT Version - 4.0.2

The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system.

How do I limit the dropdown to only include privileged users?

Alternatively, how do I prevent auto creation of unprivileged users? I don't really see the point of users being created automatically when people email in.

Thanks,

Alex
--
View this message in context: http://old.nabble.com/Limit-Owner-dropdown-to-only-privileged-users-tp34203861p34203861.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.


________________________________

--
The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.



More information about the rt-users mailing list