[rt-users] Limit Owner dropdown to only privileged users

[Alex Dyas]

Scotto, Izz,

Thanks, as you both suggested I have reviewed my group privileges and 
indeed 'Everyone' has OwnTicket checked.

Fixed!  Thanks!

Alex

On 24/07/12 16:13, Scotto Alberto wrote:
> Take a look at the rights you assigned to the group Everyone
> You may have granted the OwnTicket right to Everyone, either at a global level (http://fpt-service.fpt.local/Admin/Global/GroupRights.html) or at a queue level (http://fpt-service.fpt.local/Admin/Queues/GroupRights.html?id=XX)
>
> This morning I bumped into the same problem. But in my case, this problem affected only one queue: OwnTicket was granted to Everyone at queue level.
>
> Hope this helps :)
>
>
>
> Alberto Scotto
>
> Blue Reply
> Via Cardinal Massaia, 83
> 10147 - Torino - ITALY
> phone: +39 011 29100
> al.scotto at reply.it
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>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Dyas
> Sent: martedì 24 luglio 2012 15:58
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Limit Owner dropdown to only privileged users
>
>
> Hello,
>
> RT Version - 4.0.2
>
> The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system.
>
> How do I limit the dropdown to only include privileged users?
>
> Alternatively, how do I prevent auto creation of unprivileged users? I don't really see the point of users being created automatically when people email in.
>
> Thanks,
>
> Alex
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-- 
Alex Dyas, Manager - Systems Administration
Tel: +41 22 348 30 15
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