[rt-users] Limit Owner dropdown to only privileged users

Izz Abdullah Izz.Abdullah at hibbett.com
Tue Jul 24 10:15:47 EDT 2012

On the group rights for each queue, ensure you have removed ALL rights for 'Everyone' and 'Unprivileged', then you should have user groups for your helpdesk.  This (These) groups would be assigned permissions to the queue such as 'modify ticket'.

I don't think you would want to prevent the autocreation of users that email in.  They need to be a user to be the requestor of a ticket.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Dyas
Sent: Tuesday, July 24, 2012 8:58 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Limit Owner dropdown to only privileged users


RT Version - 4.0.2

The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system.

How do I limit the dropdown to only include privileged users?

Alternatively, how do I prevent auto creation of unprivileged users? I don't really see the point of users being created automatically when people email in.


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