[rt-users] Limit Owner dropdown to only privileged users

Kevin Falcone falcone at bestpractical.com
Tue Jul 31 12:23:01 EDT 2012

On Tue, Jul 24, 2012 at 06:57:48AM -0700, Alex Dyas wrote:
> The dropdown we see for selecting the owner of a ticket is currently
> populated with all the users of the system, including unprivileged users who
> have been auto created by emailing the system.
> How do I limit the dropdown to only include privileged users?

Look for OwnTicket having been granted to Unprivileged or Everyone,
possibly at the Queue level rather than Globally.

> Alternatively, how do I prevent auto creation of unprivileged users? I don't
> really see the point of users being created automatically when people email
> in.

You can't.  RT relies on those users to point to the Requestors/Ccs of

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