[rt-users] Linking Articles to Tickets fails for other users

Jens Danneschewski Jens.Danneschewski at yoc.com
Tue Jul 24 11:15:13 EDT 2012


when linking an article to a ticket, everything works for the person doing the linking.

If someone else tries to open the ticket he gets the following error message:

Can't call method "Id" on an undefined value at /usr/share/request-tracker4/lib/RT/URI/fsck_com_article.pm line 135.

Things we tried:

- Checking the URI
o This turned out be wrong, as the OrganizationName was incorrect.
o Corrected it
o The URI now looks legit, but still the problem persists

- Debug log
o Nothing turns up in the debug-log

This is it, I can provide more information if someone points me to it...


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